Uber crisis has made the company less 'rational' and more 'humanistic,' former design director says
Ride-hailing pioneers Uber may be stemming losses and increasing bookings. But the company is still embroiled in bad PR and lawsuits on several fronts. Those distractions, combined with a vacuum in management there, leave Uber at serious risk of losing business to competitors like Lyft. On Friday, Uber's former director of product design, Ethan Eismann,...